Privacy Policy

Effective Date: 30th June 2025

First Batch Coffee Roasters (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and share your information when you visit our website (hosted via Shopify), make a purchase, or interact with us.

1. Personal Information We Collect

When you visit our site or make a purchase, we collect the following types of personal information:

a. Order and Account Information

  • Name.
  • Billing and shipping address.
  • Email address.
  • Phone number.
  • Payment details (via Shopify’s secure checkout).

b. Device Information

  • IP address.
  • Browser type and version.
  • Time zone.
  • Cookies and site interaction data.

c. Marketing & Communications

  • Preferences for receiving marketing.
  • Email interactions and click data (if subscribed to our newsletter).

2. How We Use Your Information

We use the information we collect to:

  • Fulfil and manage orders.
  • Process payments and refunds.
  • Communicate with you about your order.
  • Send promotional offers (if you opt in).
  • Improve and personalise your shopping experience.
  • Comply with legal and regulatory requirements.

3. Sharing Your Information

We only share your information with third parties to help us use your personal data, as described above.

This includes:

  • Shopify (our e-commerce platform).
  • Payment processors (e.g., Shopify Payments, PayPal).
  • Shipping providers (e.g., Australia Post).
  • Marketing services (e.g., email platforms).

We do not sell, rent, or trade your personal information.

4. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct or update your information.
  • Withdraw consent for marketing communications.
  • Request that we delete your personal data (subject to legal requirements).

To make a request, please contact us using the contact us form. 

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, understand usage, and improve site performance. You can manage your cookie settings through your browser.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including any legal or accounting obligations.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

8. Security

We take reasonable steps to protect your personal data using secure technologies and best practices. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact:

First Batch Coffee Roasters
Contact Us Form
Phone: 1300 25 30 30
Address: 2/8 Venture Drive, Noosaville QLD 4566