Privacy policy

Effective Date: 30th June 2025

First Batch Coffee Roasters (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and share your information when you visit our website (hosted via Shopify), make a purchase, or interact with us.

1. Personal Information We Collect

When you visit our site or make a purchase, we collect the following types of personal information:

a. Order and Account Information

• Name.
• Billing and shipping address.
• Email address.
• Phone number.
• Payment details (via Shopify’s secure checkout).

b. Device Information

• IP address.
• Browser type and version.
• Time zone.
• Cookies and site interaction data.

c. Marketing & Communications

• Preferences for receiving marketing.
• Email interactions and click data (if subscribed to our newsletter).

2. How We Use Your Information

We use the information we collect to:

• Fulfil and manage orders.
• Process payments and refunds.
• Communicate with you about your order.
• Send promotional offers (if you opt in).
• Improve and personalise your shopping experience.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We only share your information with third parties to help us use your personal data, as described above.

This includes:

• Shopify (our e-commerce platform).
• Payment processors (e.g., Shopify Payments, PayPal).
• Shipping providers (e.g., Australia Post).
• Marketing services (e.g., email platforms).

We do not sell, rent, or trade your personal information.

4. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct or update your information.
• Withdraw consent for marketing communications.
• Request that we delete your personal data (subject to legal requirements).

To make a request, please contact us using the contact us form.