Refund Policy & Terms of Service

Refund Policy

Effective Date: 9th July 2025

Thank you for shopping with First Batch Coffee Roasters. We are committed to providing quality products and services. Please read our Refund Policy carefully to understand your rights and obligations.

1. Returns

We accept returns within 14 days of the original purchase date, subject to the conditions outlined below.

To be eligible for a return:

  • The item must be unused and in its original packaging.
  • Proof of purchase is required (order confirmation or receipt).
  • The item must not be listed as non-returnable or final sale.

To initiate a return, please contact our team at orders@firstbatchcoffee.com.au with your order details.

2. Non-Returnable Items

The following items are not eligible for return:

  • Downloadable digital products.
  • Gift cards.
  • Sale items marked as "Final Sale”.

3. Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, a refund will be processed to your original method of payment within 3-5 business days.

Please note:

  • Shipping fees are non-refundable.
  • Refunds may take additional time to appear depending on your financial institution.

4. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, email us at orders@firstbatchcoffee.com.au with supporting evidence.

5. Return Shipping

Customers are responsible for all return shipping costs unless the item is deemed faulty. We recommend using a trackable shipping method.


Terms of Service

Effective Date: 9th July 2025

These Terms of Service ("Terms") govern your access to and use of the website and services provided by First Batch Coffee Roasters (“Company”, “we”, “us”, or “our”), hosted via Shopify.

By accessing our site and/or purchasing products or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our site.

1. Use of the Website

You represent that you are at least the age of majority in your jurisdiction and that you will not use our products or services for any illegal or unauthorised purpose.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and may involve:

  • Transmission over various networks.
  • Changes to conform and adapt to technical requirements of connecting networks or devices.

3. Accuracy of Information

We make every effort to ensure the accuracy of information on our site. However, we are not responsible if information made available is not accurate, complete, or current.

4. Modifications to Products or Services

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice.

5. Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order you place with us.

6. Intellectual Property

All content on this website, including but not limited to logos, images, product descriptions, and design, is the property of First Batch Coffee Roasters and is protected by intellectual property laws. Unauthorised use is prohibited.

7. Limitation of Liability

To the maximum extent permitted by law, First Batch Coffee Roasters shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our site or services.

8. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Noosa Council, without regard to conflict of law principles.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted to this page with a revised "Effective Date."

For questions or concerns regarding these Terms or our Refund Policy, please contact us at: